Returns & Refunds
Money Back Guarantee
Here at Balmonds we understand the frustration and expense of trying new creams and ointments on your sensitive skin, only to experience disappointing results time after time. We've been there ourselves and it's not much fun.
So we decided to do things differently! We’re offering customers who buy from our webstore a 60 day money back guarantee on any of our products. That means you get a chance to try them out over a decent period of time and can get your money back if you’re not happy with the results.
If you would like to take advantage of this, please email firstname.lastname@example.org with your order number and details of the product that you would like refunded, or call us on 01273 623 123 so we can help you.
Please note we will refund the amount you paid for the product, and refunds can only be issued for products purchased on our own website. Customers who have purchased from other stockists, whether online or on the high street, will need to return goods to the place they bought them if dissatisfied, subject to retailer’s returns policy.
The guarantee applies to the first time you order a particular product and for one item only; we cannot refund multiple items of the same product, buy-two-get-one-free offers or repeat purchases. Items purchased on our Subscribe & Save scheme are not eligible for our money-back guarantee scheme.
We advise that if you're purchasing a product for the first time to see if it suits your skin and want to make use of our guarantee, buy a single product, patch test it thoroughly, then try it using it regularly over a period of time. We can't make refunds for any subsequent purchases if you've bought the same product again.
Refunds will be issued via the same payment method used for purchase.
Damaged or Faulty Goods
We will always refund or replace any damaged or faulty item free of charge.
Due to some of our products being packaged in glass, occasionally items may arrive broken or damaged. If you experience this please send the product back to us at the address below within 14 days of receipt of purchase and we will send you an immediate replacement.
If you suspect an item to be faulty please return it to us within 14 days of receipt of purchase and we will issue you with a replacement or full refund. You will need to return the item to us as it is important for us to see any faulty goods in order to rectify any problems that may have occurred, and to ensure that it does not happen again. Please note refunds will be issued according to price paid and payment method at the time of purchase.
If you need to return damaged or faulty goods to us we recommend that you obtain a proof of postage form. With any return items please enclose details of your order reference, name and contact details, together with replacement or refund preference and a receipt of postage cost of returning the item so that we can reimburse this to you.
Please return goods to:
Balmonds Skincare Ltd
PO Box 230
Cancelling Your Order
Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.
A full refund for the cost of the product being cancelled, not including the original postage, will be authorised upon our receipt of your cancellation notification.
It is your responsibility to return the goods to Balmonds Skincare Ltd, in the same condition that you received them, following cancellation and the cost of postage to the return the item/s is also your responsibility and will not be refunded.
Importantly, the goods must be returned within 14 calendar days of the cancellation.
If you would like to cancel your order please call our customer support line on +44 (0)1273 623 123 or email email@example.com with details of your order and order number.
If your goods have already been dispatched you will be required to return them at your cost.
In the unlikely event that you experience a reaction to one of our products and would like some advice please contact our customer support line on +44 (0)1273 623 123 or email us on firstname.lastname@example.org